FAQ

 

Pregnancy Safe Ingredients
 

Product Q's:

 

I have sensitive skin concerns.  Are Seni Naturals products safe for sensitive skin?

Yes!  Our products are non-toxic and made from natural ingredients.  Although they do not contain wheat, soy or corn derivatives, they do contain nut oils.

 

Does Seni Naturals test on animals?

Never!  We have never and will never test on animals!

                     

Are Seni Naturals products certified organic?

Our products are made with all-natural ingredients, many of which are organic.  For a full list of which ingredients are organic, please refer to each individual product page’s ingredients list.  We pride ourselves on sourcing as many certified organic ingredients as possible from trusted and vetted suppliers.  Due to cost constraints, we are currently not yet USDA certified and, therefore, do not use the certification labels on any of our packaging or on our website.

For more information, please feel free to email us at any time at: info@seninaturals.com.

                     

Which Seni Naturals products are vegan?

All of our products are vegan with the exception of:  Healing Face & Body Balm, Kissy Lip Balms (both flavors) and Kissy Lip Shine.  These products are not vegan as they contain Organic Beeswax.  Although we offset quantities of beeswax in our lip products with plant-derived Candelilla Wax, we strongly believe in the benefits and efficacy of natural beeswax.  It effectively seals moisture into lips and skin and has natural antibacterial and sunblock qualities.  Please note that since lips do not produce melanin, they are highly susceptible to sun damage and require protection.   

We are currently in the process of applying for our “Leaping Bunny” seal, which officially calls out that all of our products are cruelty-free and that there is no animal testing done with them.

                     

Is there a limited shelf life on your products?

As our products are made using fresh ingredients and contain no harsh chemicals or preservatives such as parabens, we recommend that you use them up within about 12 months of purchase.  We use only naturally derived preservatives to ensure product safety and use amber colored packaging to ensure the integrity of each product.

 

What steps has Seni Naturals taken to be more eco-conscious?

At Seni Naturals, we strive to eliminate any unnecessary and wasteful packaging.  We quality-seal our bottles, jars and lip balms and skip the excess boxes and containers… even at retail!   We also use recyclable plastic containers whenever possible.

 

What other uses do your products have?

We personally use our products for many purposes!  You may have seen us mention them in greater detail on our Instagram, Facebook and Pinterest pages.  Here are a few:

  • Healing Face & Body Balm: red neck rash, eczema, cradle cap for baby; for mom and dad: dry elbows, dry skin patches, cuticles, dry hands
  • Belly Butter: dry elbows, cuticles and hand cream (it really strengthens the nails!), and many women like to use it after being out in the sun as a body cream or on the décolletage area

 

What makes your products safer than competitor’s products?

We only use essential oils to scent our products and never use synthetic fragrances.  We also use vitamin rich, fair-trade butters and organic oils rather than petroleum waxes and synthetic chemicals.  Most importantly, the formulation hasn't compromised on efficacy!  They work better at treating stretch marks, dry skin issues, hormonal acne, reducing the appearance of scars and clearing up the skin's overall tone and complexion.

 

My Healing Face & Body Balm is slightly grainy in texture. Has it gone bad?

No, your Baby Balm is perfectly safe and very effective!  Our Healing Baby Balm contains Shea Butter, which naturally has a grainier texture than other butters.  This is because Shea Butter often crystalizes due to temperature changes in your home (example: it gets slightly cooler at night and slightly warmer during the day).  When Baby Balm is rubbed into the skin well, it will smooth out again.

  

Sometimes my Belly Butter consistency changes, depending on the temperature. Is that normal?

Yes, your Belly Butter is completely uncompromised. Since it’s completely made of all-naturals ingredients and contains a larger percentage of butters, it is sensitive to temperature changes. Therefore, if you leave it very warm temperature settings, it will soften and if you put it in very cold settings, it will harden more than usual. Don’t worry, it’s totally fine! If the weather is colder when you are applying Belly Butter, it will easily and quickly melt when applied to you skin with the help of your own body temperature.

  

If I leave my Lip Balm or Lip Gloss in a hot temperature (such as sitting in the car on a hot day), will it melt?

When subjected to hot temperatures, these lip products will soften and, in very extremely hot temperature, melt. Don’t worry, all is not lost! In these cases, they only need to sit in cooler temperatures for a short period of time before hardening again. The quality and efficacy of your Lip Balm and Lip Gloss are completely untouched – they will still work!

  

What makes your lip products safer than competitor’s products?

We use vitamin rich, fair-trade shea butter paired with nourishing coconut oil and natural jojoba oil.  We never use any petroleum derived chemicals.  We also infuse it with naturally derived essential oils instead of using fragrances or flavorings to scent or flavor our lip products.

 

How do your products help with stretch marks?

Our Trimester Stretch Mark Prevention Bundle helps to keep skin supple and elastic while nourishing it with vitamin rich butters and oils.  Rose Hip essential oil and nut oils contain Vitamins A, D and E to help increase overall cell regeneration and promote elasticity of skin.  Lavender essential oil increases blood flow to the skin’s surface which promotes repair and healing. Vitamin C is used in the product to help even out the skin tone’s appearance.  To increase efficacy of any stretch mark treatment, it is best to begin use as early as possible and use consistently.  It is also preferable that you use on a daily basis and begin use by the second trimester.  Maintaining use after having your baby until you have reached your plateaued weight level is ideal for stretch mark prevention.  As with any stretch mark treatment, results vary from person to person and are not guaranteed.

 

Can I get rid of stretch marks once I have them?

Using our Trimester Stretch Mark Prevention Bundle will help improve and fade the appearance of existing stretch marks.  Although it is ideal to work as a preventative practice, diligent use of the Belly Butter followed by the Body Oil will improve the skin’s surface, increase repairing blood flow to the affected areas and promote the elasticity of the skin.  All of these will dramatically reduce the appearance and fade existing stretch marks.  As with any stretch mark treatment, results vary from person to person and are not guaranteed.

 

Are your products safe for my baby?

Babies are not only born with soft, delicate skin, but their skin is perfectly pH balanced to stay that way!  In other words, they really don’t need moisturizers or lotions on their skin.  However, if you notice eczema, cradle cap, irritation around your baby’s neck and folds, our Healing Face & Body Balm helps in treating those areas.  Since it’s made from pure butters, oils and essential oils, it is absolutely safe for baby. 

 

Customer Service Q's:

 

What payment methods do you accept in your online shop?

Visa, Mastercard, American Express, Discover and PayPal

 

Do you offer free shipping?

Yes!  We offer free shipping via USPS Priority Mail on all orders over $50 (US only).

For orders under $50, we offer low $5 flat rate shipping via USPS Priority Mail with no minimums (US only).

 

Do you offer international shipping?

Yes!  We ship overseas.  Domestic shipping costs do not apply, but we are happy to provide free shipping on all orders over US $150.  Shipping rates apply to all orders under US $150.  For shipping rates, please email us at: info@seninaturals.com.

 

How long does it take my order to ship?

We ship all orders within 1-2 business days of receipt.  Domestic orders are shipping via USPS Priority Mail and typically arrive within 3 business days of shipment. International orders are shipped via USPS mail.  If you are outside of the US, you will receive an confirmation email with a customs number and you should receive your order within 1-3 weeks of shipment, depending upon your location.

 

How do I get in touch with you?

Please email us at: info@seninaturals.com. 

 

What if I'm unsatisfied with your product?

We want you to be happy with your purchase!  If for any reason, if you are unsatisfied with product, please email us at: info@seninaturals.com.